At, we are dedicated to providing a great and seamless shopping experience to all our customers. To guide you through your online shopping with us, we have made a list of frequently asked questions and provided answers below. You are always welcome to contact us , If you don’t find your question and we will get back to you as soon as possible.

General Questions

Can I know whether your Store is licensed?

Certainly, we are a licensed store offering diagnostic laboratory products online. Our licence number is : DL-TGB-20-119749, 21-119750, 20B- 119751, 21B- 119752.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week, 365 days a year. Customer care support is available 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 11:00 am to 05:00 pm NO- 9599-337-338, EMAIL:

How do I contact you at What is your office address and phone number?

How can I save more at

At, you have quite a few avenues to save on your purchases of any products:


Redeem Rewards Points! Dxkart has a Reward Points Programme by which you automatically score points on any of your purchases and can redeem it on every purchase you make.


Refer and Earn! Dxkart is pleased to offer you Rs. 500 OFF your order when you refer your colleagues. You can learn more about our Refer & Earn programme here.

What are's Privacy and Security Policies?

At, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.

What is’s return and refund policy?

Read Return and Refund policy.

Is it safe to use my credit/debit card at

Yes. uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Why is the image shown on the website different from the item I received?

Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product color may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

What do the following statuses IN STOCK and AVAILABLE on any product page mean?

IN STOCK: This means that the product is currently stocked in our warehouse and is available to be shipped.
AVAILABLE: This means that the product is available to order, but is expected to be in stock and ship in 4 to 5 days.

Ordering Questions

What information do you need from me to process my order as fast as possible?

In order to process your order quickly, we need the following details from you:

  • Your billing/shipping information
  • Your order.
  • Your payment details.

Is there any limit on the number of Product that I can purchase one time?

No Limit

What forms of payment does accept for online orders? accepts the following forms of payment:

  • Credit/debit card
  • Net banking
  • *Cash on Delivery (COD) (Selected Items & Pincodes only)
  • Wallet
    Note: Credit/debit card and net banking payments are processed via our online payment service partners.

What if I can’t find the products I am looking for in your website? stocks a wide range of products. However, if you do not find what you need, please feel free to contact our store by emailing to We will get back to you as soon as possible to let you know the availability of the requested products.

Are all your product prices quoted in Indian Rupees?

Yes, all product prices quoted in our website are in Indian Rupees.

How is my order packaged? takes greatest possible care in packaging your order.

Are there any other hidden charges?

No. There are no hidden charges in any of our products. 

Does charge any professional fees on orders?

No. does not charge any additional professional fees on your orders.

What if I am charged more than the actual price?

Prices may fluctuate and in the event that the price of the product you have purchased is less than the purchase price paid, the difference will be placed in your, account that you can use against future purchases.

Delivery Questions

Does deliver products to any location in India?

We deliver across 1000+ cities & towns covering 22000+ pipn codes in our country.

How long will it take to deliver my order?

Delivery times may vary depending on the delivery location as well as the type of product you order.

What are your delivery charges?

    • Rs. 145 for order less than Rs < 1500
    • FREE Delivery on orders of Rs. 1500 or more.


    • Tracking number of your order would be available in your account on
    • bears the responsibility of material between dispatch and delivery period.

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address.

Don’t own a credit/debit card? Or don’t wish to pay online? Rather than making any advance online payment, Dxkart’ COD option gives you the flexibility to pay the complete order amount on delivery.

What are the charges for Cash-on-Delivery (COD) payment method?

COD orders are not charged for any order value.

How do I pay by Cash on Delivery (COD) method?

Payment by COD option is as easy as 1 – 2 – 3:

In the website, select products and add them to your cart and then in the Payment & Order Review page, simply select Cash on Delivery (COD) as your payment method.

NOTE: COD payment method is available for selected items and locations only. So you will find the COD option in the Payment & Order Review page ONLY if your pincode falls under the COD serviceable pincode list.

We will despatch your order once it has been approved.

COD service not available of item order stored at 2-8.C

Once the courier agent delivers the product(s) you ordered, you pay him the complete order amount in cash.

What are the terms and conditions for the Dxkart COD payment option?

Terms & Conditions for COD payment:

    • There is no minimum order value for COD orders.
    • COD is available for orders of less than Rs. 20000/- only.
    • COD charges are in addition to the standard delivery charges.
    • Only Indian Rupee is accepted in the COD payment method.
    • Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method.
    • COD orders that are not confirmed will be automatically voided in 48 hours.
    • Selected items can be ordered through a COD transaction.
    • The COD option is available for selected locations only.
    • Please note that if your pincode is not part of the COD serviceable pincode list, then the COD option will not appear in the Payment & Order Review page.
    • In a COD transaction, if you use any discount coupon, the discount will be applicable solely on item price only, excluding COD charges.
    • The original Shipping charges are not refundable except in the event of our error.
    • Do remember to quote your order ID in all of your correspondence.
    • Dxkart reserves the right to end or make amends in the COD mode of payment at any time.

What type of freight is used to ship my order containing liquid products?

Any parcel containing liquid products will be shipped only via road/rail transport. In such cases, please note that delivery can take from 5 to 7 additional working days, depending on your exact location.

How do I know if my order has been shipped?

You’ll get email confirmation of your order along with tracking details. If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: 9599-337-338.

How will I know the status of my order?

You can check your current order status in your registered email account. Alternatively, you may check the status of your order by calling our Customer Service number: 9599-337-338

How do I cancel my order?

If you wish to cancel your order, you can send an email request to Please note that in case your order has already been charged or delivered, we cannot cancel it.

Is it possible to cancel my order after it has been charged?

No, you cannot cancel your order once your payment has been processed.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 9599-337-338 or email to

How is my order packaged? takes greatest possible care in packaging your order.

How will my order be delivered?

Your order will be delivered by best courier partner available at your pincode location.