Returns/Refunds Help Centre

Refund & Exchange Policy

At, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund / Exchange Possible If:

  • you received a defective item (Supported by authenticated inhouse validation reports);
  • the ordered item(s) is lost or damaged during transit;
  • the ordered item(s) is past its expiry date.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking or e-wallet, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

For Exchange, the goods shall be sent as early as possible after receiving all inputs from Original Manufacturer.

For defective items, Dxkart will notify Original Manufacturer for support, resolving validation errors etc.

How to Request a Refund/Exchange:

To request a refund/exchange, simply email us your order details, including the reason why you’re requesting a refund/exchange. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at 9599-337-338, email us at, or contact our customer support executives through online chat. We’re here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Dxkart Customer Support immediately or within 3 working days of receiving the products, to ensure prompt resolution. Please note that will not accept liability for such delivery issues if you fail to notify us within 3 working days of receipt.

Return Policy Exceptions

Please note that we are unable to offer replacements or exchanges for the following product categories: Elisa Kits, Instruments, Consumables, Biochemistry, AntiSera, Opened Kits, Products under 2-8.C storage. Also, reserves the right to refuse returns (or refunds) for certain products

Last updated Date: 28/01/2019